Frequently Asked Questions


FAQ Store

  1. How will I receive my order?

After placing an order, you will receive an email confirmation. If you have ordered a report or study, we will email you a link to download the document or we will send you the document in a .pdf format. If you ordered a GViP subscription or license we will contact you to take the necessary steps to move forward. As for our Leadership Forum series, you will receive information by email regarding your participation.

  1. How long will it take to receive my order?

Unless you pre-order reports and studies, you will receive your order within 2 business days.

  1. How can I pay?

We accept major credit cards.

Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order is e-mailed.

  1. I have a question about my order, who can I contact?

If you can’t find the information that you are looking for, contact us at or +1 202.776.0990. We will respond to email inquiries within two business days. Please state the reason of your inquiry and include details about the order (date of transaction, order number, amount of your purchase) if applicable.

GViP is a trademark of CG/LA Infrastructure, Inc.

CG/LA Infrastructure, Inc.
1827 Jefferson Place NW
Washington DC 20036 USA

Tel: + 1 202 776 0990


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