2016 National Toll Technology Survey


In the five years to 2015, the tolling industry experienced a 76% increase in revenues from cashless toll transactions. This report shares data about trends in road tolling in the United States.

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Published by the International Bridge, Tunnel and Turnpike Association (IBTTA).


The Dallas North Tollway, connecting Texas drivers from downtown Dallas to the surrounding communities, introduced the nation’s first use of electronic toll collection (ETC) technology on a roadway in 1989. Since the opening of this first ETC system over 27 years ago, technology has played a critical role in tolling as today’s toll facilities—highways, bridges and tunnels—continue to transition from cash to All-Electronic Tolling (AET) and high tech transportation systems.

As AET expands, people and goods travel more efficiently and the economy grows as a result. Across the United States, more and more agencies are turning to all-electronic tolling as a proven congestion-buster, delivering a safer, more predictable ride for users who absolutely have to reach their destination on time.
Tolling has always been a choice—drivers almost always have the option of using an alternate route with no tolls. But AET has established itself as a cornerstone of highway operators’ efforts to speed up traffic, by funding new lanes and drawing volume away from the general purpose lane.

This report by the International Bridge, Tunnel and Turnpike Association (IBTTA) shines a light on the dramatic changes that technology has brought about for toll operators and their customers. The report provides in-depth statistics and data showing how advancements in electronic tolling are rapidly transforming transportation and tolling by providing greater mobility, flow of traffic and safety to drivers.

The survey, conducted during the third quarter of 2016, collected technology-related data from 36 tolling agencies in 18 states, representing all regions of the country. These 36 agencies account for more than 80% of the industry’s toll revenue in the U.S. The data presents a stunning picture of how technology has rapidly altered the transportation landscape in the last five years and forecasts the role it is likely to play well into the future.